RETURNS & REFUND POLICY
At Solvent Parts Hub, we want customers to receive the correct products in satisfactory condition. This Returns & Refund Policy explains the conditions under which eligible merchandise may be returned, exchanged, or refunded.
Because certain products may be subject to legal, safety, manufacturer, or carrier restrictions, not every item is eligible for return.
Please review this policy before sending any product back to us.
General Return Requirements
Eligible, regularly stocked merchandise may generally be considered for a return when it is:
- Unused and in new condition.
- Returned in its original packaging.
- Complete with all included components, accessories, manuals, and documentation.
- Returned within 30 days of delivery, unless a different period is stated for the particular product.
- Accompanied by the applicable order information or packing documentation.
Used, worn, washed, installed, modified, damaged, or otherwise altered merchandise may not qualify for a return.
Some products may have additional manufacturer-specific or legal return requirements.
Return Authorization
Please contact Solvent Parts Hub before sending any product back.
A Return Authorization (RA) number or other return approval may be required before a package can be accepted.
When contacting us, please provide:
- Order number
- Customer name
- Product being returned
- Reason for the return
- Any relevant photographs or supporting information, if requested
Packages returned without the required authorization may experience processing delays or may be refused where permitted by applicable policy.
Incorrect Orders
If you receive an item that does not match your order, please contact us as soon as possible.
If the error occurred during our order-processing or fulfillment process, we will review the situation and, where appropriate, provide return instructions or a return shipping label.
When returning an incorrectly fulfilled order:
- Contact customer service for return authorization.
- Include the relevant packing slip or order documentation.
- Follow the return instructions provided by our customer service team.
- Securely package the merchandise.
- Clearly identify the authorized return when instructed to do so.
Do not return an incorrect item before receiving return instructions.
Damaged Shipments
Please inspect your package promptly after delivery.
If an item appears to have been damaged during transportation, retain the original shipping carton, packaging materials, labels, and other relevant documentation.
Contact Solvent Parts Hub promptly and provide details about the damage. Photographs of the shipping box and affected product may be requested to assist with the carrier claim.
Where appropriate, we may coordinate with the carrier and determine whether a replacement, refund, or other resolution is available.
Do not discard damaged packaging until the matter has been reviewed.
Returns for Refund or Credit
If you simply decide that an eligible product is not suitable for you, a return may be considered if it meets all applicable return conditions.
Eligible returns must generally:
- Be requested within the applicable return period.
- Be unused and in original condition.
- Include the original packaging and included materials.
- Have prior return authorization.
- Be shipped using an appropriate and trackable service.
Approved refunds will generally be issued to the original payment method, subject to applicable deductions, shipping charges, restocking fees, or other disclosed terms.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
Products That May Not Be Returnable
Certain products are excluded from standard returns because of legal, safety, hygiene, regulatory, manufacturer, or other restrictions.
These may include, but are not necessarily limited to:
- Firearms or other regulated products after a legally required transfer or where applicable law restricts returns.
- Ammunition.
- Hazardous or regulated materials.
- Special-order merchandise.
- Customized or personalized products.
- Engraved or modified products.
- Items that have been installed, altered, or otherwise changed.
- Clearance or final-sale merchandise.
- Products specifically identified as non-returnable at the time of purchase.
Nothing in this policy overrides a mandatory consumer right or other requirement that cannot legally be excluded.
Firearms and Ammunition
Firearms and ammunition are subject to additional legal, regulatory, shipping, transfer, and safety requirements.
For that reason, they are not covered by our standard 30-day merchandise return policy.
If you believe a firearm or ammunition order was shipped incorrectly, arrived damaged, or contains another fulfillment issue, contact Solvent Parts Hub immediately for instructions.
Do not ship a regulated product back to us without receiving specific authorization and instructions.
Where a manufacturer warranty applies, warranty service may need to be handled directly through the manufacturer or an authorized service provider.
Special Orders and Customized Merchandise
Special-order, made-to-order, customized, personalized, engraved, decorated, altered, or otherwise modified merchandise is generally not eligible for return simply because the customer changes their mind.
If Solvent Parts Hub made an error while processing or producing a customized order, please contact us so that we can review the issue and determine an appropriate resolution.
Clearance and Final-Sale Items
Products identified as clearance, closeout, final sale, or non-returnable at the time of purchase are generally not eligible for return or exchange unless required by applicable law or the item was incorrectly supplied or defective under an applicable warranty.
Please review the product listing carefully before completing a purchase.
Return Shipping
Unless the return results from an error on our part, the customer may be responsible for the cost of returning eligible merchandise.
We recommend using a shipping method that provides tracking and, where appropriate, insurance.
Solvent Parts Hub cannot be responsible for merchandise that is lost or damaged while being returned by the customer before it reaches us.
When an item was shipped incorrectly, or another fulfillment error occurred on our part, we may provide return shipping instructions or a prepaid return label where appropriate.
Manufacturer Warranties
Some products sold through Solvent Parts Hub are covered by warranties provided directly by the manufacturer.
Warranty terms, coverage periods, exclusions, repair procedures, and claim requirements vary between manufacturers.
Where manufacturer warranty service is required, customers may be directed to the manufacturer or an authorized service center.
Our customer service team can provide available manufacturer contact information or help determine the appropriate next step.
Exchanges
Exchanges are available only for eligible products and are subject to availability.
If the requested replacement is unavailable, Solvent Parts Hub may instead offer another appropriate resolution, such as a refund or store credit, where permitted by the applicable policy.
Certain regulated or restricted products may not qualify for standard exchanges.
Processing Returned Merchandise
Once an authorized return is received, it will be inspected to determine whether it meets the applicable return requirements.
Returns that do not satisfy the stated conditions may be refused, returned to the customer, or subject to a reduced refund where permitted.
Processing times may vary depending on the product, condition of the merchandise, reason for return, and any manufacturer or carrier review that may be required.
Fraudulent or Unauthorized Returns
Solvent Parts Hub reserves the right to investigate returns that appear fraudulent, unauthorized, materially different from the original merchandise, or otherwise inconsistent with the order records.
We may refuse a return where permitted by applicable law and policy.
Contact Us Before Returning an Item
Please do not send merchandise to an address obtained from an old order, invoice, or third-party source.
Contact Solvent Parts Hub first so we can confirm whether the product qualifies for return and provide the appropriate instructions.
Solvent Parts Hub
Website: solventpartshub.com
Email: sales@solventpartshub.com
Please retain your order confirmation and packing documentation until your return has been fully resolved.